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    Workflow Recipe5 Steps

    Re-Engagement Campaign

    Author
    Muhammad Daud Khan
    Systems Architect • Updated recently

    Re-Engagement Campaign

    Trigger: Manual or Scheduled

    Reactivate cold leads. Run monthly on leads with no activity in 90+ days.

    Your CRM is full of leads that went cold. Reactivation campaigns cost nothing compared to generating new leads.

    How it works

    1

    Triggers manually or scheduled (run monthly on leads with no activity in 90+ days).

    2

    Send SMS: "Hi [First Name], it has been a while since we connected. We have some new [services/features] I thought you might be interested in. Worth a quick chat?"

    3

    Wait 2 days: If no reply, send email with valuable content (not a sales pitch).

    4

    Wait 5 days: If no reply, send final SMS with a specific offer.

    5

    If reply at any point: Move to active pipeline, notify team.

    6

    If no reply after all three: Tag "Unresponsive" and remove from future re-engagement for 6 months.

    Tags:Re-engagementSales